Last Updated: 20 March 2024

Our Security Mission

CorePlan’s vision for the mining industry is to get people working better, together. In order to do that, we need to ensure that our customer data remains confidential, the integrity of our customer data remains uncompromised, and we provide persistent availability to our platform. This web page intends to provide our customers and potential customers with the peace of mind that CorePlan is doing everything in our ability to provide a secure service.

Questions? We have answers
Does CorePlan have a security program in place?

Yes, CorePlan security program consists of following policies and procedures in alignment with ISO27001 and the EU’s GDPR. This is accomplished with the assistance of third-parties who specialise in security. As we’re expanding, there is also a need to adopt the SOC 2 (Type I and Type II) framework, further enhancing our security processes to ensure data remains secure.

What does CorePlan’s cloud hosted architecture look like?

Getting started with CorePlan is almost instantaneous. Once you sign up, our implementation team will guide you through the process. They'll configure your first project on your behalf and provide you with step-by-step instructions. Fully implementing your first project can be completed in as little as 2 to 3 weeks. However, for more advanced implementations involving integration into geological databases, the process may take longer.

Where is customer data stored?

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How is data transferred to Coreplan’s database?

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Does CorePlan perform backups, and are CorePlan customers able to access backup?

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Who has access to the CorePlan database, and is the access logged and audited?

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Does CorePlan provide support for MFA and/or SSO?

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Contact the Security Team
For general queries, you can use the chat bubble on the bottom right corner of the website to send us a message with your question.

If you have any specific or potentially confidential questions, you can send an email to the security team at security@coreplan.io.
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